When FedEx Isn't Fast Enough

A Chinese factory was in jeopardy of missing a deadline for sample delivery and thus losing a major account. A company representative personally placed samples on a plane in Shanghai on a Friday afternoon. He then boarded the same plane bound for Minneapolis. They both arrived barely in time to make a 7:00 a.m. meeting Tuesday morning. The result: The factory saved the account… at the cost of last-minute international plane tickets, daily expenses, lost time for a managerial staffer and enormous stress. The Cytus alternative: With Cytus as an extension of the factory’s US presence, the manufacturer would have had the assurance that the goods would be met, inspected, delivered and managed exactly the way their own personnel would handle them. “No worries” sample management saves travel and lost time while maintaining high-quality relationships overseas. Click here to see the next Scenario. Click here to go back to the Sample Management Scenarios page.